Privacy Policy

Introduction

Welcome to the privacy policy of MILEE (HK) LIMITED. We are a company operating in the Computer Systems Design and Related Services industry, offering computer integrated systems design, global sourcing, import and export trading, and logistics services. This policy describes how we handle the personal information that we gather through our website at https://www.milee.lat and through the services we provide.

Our website and services are developed and maintained in part by Milee, our developer. The Milee team designs the systems and digital experiences that carry your information, and they do so with the same care that we apply to every product and shipment we handle.

Our registered company details are as follows: MILEE (HK) LIMITED, Rm 701(108) 7/F NEW MANDARIN PLZ TWR B, 14 SCIENCE MUSEUM RD, Tsim Sha Tsui, Hong Kong (HK). You can reach us by email at help@milee.lat or by phone at +19312268814.

By accessing our website or using our services, you acknowledge that you have read this policy and that you understand how we process personal information. If you do not agree with any part of this policy, please stop using our website and contact us so that we can address your concerns.

We are committed to protecting your privacy in accordance with applicable data protection laws. We review this policy regularly and update it when our practices or the law changes, and we will always publish the most recent version on this page.

Information We Collect

We collect several categories of personal information in order to operate our website and deliver our services. The exact data we collect depends on how you interact with us, but it generally falls into the categories described below.

Information you provide directly

• Contact details such as your full name, email address, telephone number, and postal address.
• Business information such as your company name, job title, industry, and trade requirements.
• Content you submit through our contact forms, including the messages you write and any documents you attach.
• Order and transaction information, including product specifications, quantities, shipping addresses, and payment references.

Information collected automatically

• Technical data such as your internet protocol address, browser type, operating system, and device identifiers.
• Usage data such as the pages you visit, the time you spend on each page, and the links you click.
• Location data derived from your internet protocol address at a city or country level.

Information from third parties

We may receive information about you from our partners, suppliers, logistics providers, and publicly available business directories. When we receive information from third parties, we use it only for the purposes described in this policy and in accordance with applicable law.

How We Collect Information

We collect personal information through a variety of methods. The most common method is direct interaction, where you provide information by completing a contact form, sending us an email, calling our office, or engaging with our team during a trade enquiry, quotation, or delivery.

We also collect information automatically as you use our website. This automatic collection relies on standard technologies such as server logs and cookies, which record basic technical and usage data. This helps us understand how visitors move through our pages and how we can improve the experience.

In some cases we collect information from third parties, for example when a logistics provider confirms a delivery, when a supplier shares a compliance document, or when a business directory provides verified contact details. Whenever we receive information from a third party, we take reasonable steps to confirm that the party was permitted to share it with us.

We do not intentionally collect sensitive categories of personal information, such as health data, biometric data, or government identification numbers, unless a specific service genuinely requires it and you have provided it voluntarily. If you believe we hold sensitive information about you by mistake, please contact us so that we can remove it.

How We Use Your Information

We use personal information for the specific purposes that allow us to operate our business and serve you well. The main purposes are listed below.

• To respond to enquiries and provide quotations, proposals, and product information.
• To perform our services, including systems design, sourcing, trading, fulfilment, and logistics.
• To process orders, manage invoices, and complete transactions.
• To communicate with you about your projects, deliveries, and support requests.
• To improve our website, services, and customer experience.
• To comply with legal obligations, including accounting, customs, and tax requirements.
• To protect the security and integrity of our systems and to prevent fraud or misuse.

We process personal information only to the extent necessary for these purposes. When we use your information for a purpose that is not directly related to the reason you provided it, we first ensure that the new use is compatible with the original purpose or that we have another valid legal basis to do so.

We do not sell your personal information, and we do not rent or trade your data to any third party for marketing purposes. The information you share with us is used to serve you, not to be passed around without your knowledge.

Legal Basis for Processing

We process personal information in accordance with the legal bases established by applicable data protection law. Depending on the situation, one or more of the following bases will apply.

• Performance of a contract: when processing is necessary to provide a service you requested, such as fulfilling a trade order or delivering a project.
• Legitimate interests: when processing is necessary for our legitimate business interests, such as improving our website or protecting our systems, and those interests do not override your rights.
• Consent: when you have given clear permission for a specific use, such as receiving marketing communications. You may withdraw consent at any time.
• Legal obligation: when processing is required to comply with a law, regulation, or a valid request from a government authority.

Where consent is the basis for processing, we make it easy for you to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Where legitimate interests are the basis, we have considered the balance between our interests and your rights, and we rely on this basis only where the processing is reasonable and expected.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to recognise your browser and remember your preferences. Cookies are small text files placed on your device when you visit a website. They help the website work correctly and allow us to understand how visitors use our pages.

The cookies we use fall into a few broad categories. Essential cookies are required for the website to function and for basic security. Preference cookies remember choices such as your language or region. Analytics cookies collect aggregated information about page visits so that we can improve navigation and content.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or receive a warning before a cookie is set. If you choose to block all cookies, some parts of our website may not work as expected, but the core information will remain available to you.

We do not use cookies to build a detailed profile of your browsing across unrelated websites, and we do not use intrusive tracking techniques that operate without your awareness. Any third party analytics tools we use are configured to respect privacy settings to the extent the tools allow.

Third Party Services and Integrations

To deliver our services, we sometimes share personal information with trusted third parties. These parties provide services on our behalf and are contractually required to protect your information and use it only for the purposes we specify.

Examples of third parties we may work with include payment processors, freight and logistics companies, customs brokers, warehousing providers, cloud hosting and email service providers, and professional advisers such as accountants and legal counsel. We share only the information that each provider needs to perform its specific function.

Our website may also include links or integrations with third party platforms. When you follow a link to an external website or use an embedded feature, that third party may collect its own information under its own privacy policy. We are not responsible for the privacy practices of third parties, and we encourage you to review their policies before providing information.

We do not authorise third parties to use your information for their own marketing purposes. Any vendor that processes data on our behalf is bound by a data processing agreement that limits how the information may be used and requires appropriate security safeguards.

Data Retention

We retain personal information only for as long as it is needed to fulfil the purposes described in this policy, or as long as the law requires us to keep it. The specific retention period depends on the type of information and the purpose for which it was collected.

Enquiry and contact information is generally retained for a reasonable period after our last communication so that we can continue to assist you and respond to follow-up questions. Transaction and financial records are retained for the periods required by tax, customs, and accounting law in Hong Kong and in any other jurisdiction where we operate.

When personal information is no longer needed, we securely delete or anonymise it. We review our records on a regular basis and remove information that has exceeded its retention period, unless a legal obligation or an ongoing dispute requires us to keep it longer.

If you would like us to delete your information before the standard retention period ends, you may request this by contacting us, and we will assess the request against any legal obligations that require us to keep the information.

Data Security

We take the security of your personal information seriously and apply technical and organisational measures designed to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include access controls, encryption of data in transit, secure storage, and regular review of our systems.

Access to personal information within our company is limited to personnel who need it to perform their duties. Our team members are trained on privacy and security expectations, and they are required to handle information confidentially.

While we work hard to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we do commit to using industry-standard safeguards and to responding quickly if a security issue is identified.

If you have reason to believe that your interaction with us is no longer secure, or if you suspect that your information has been compromised, please contact us immediately so that we can investigate and take appropriate action.

International Data Transfers

Because we operate from Hong Kong and serve clients around the world, your personal information may be transferred to and processed in countries other than the country where you live. These transfers occur when we work with logistics providers, cloud services, or partners located in different regions.

When we transfer personal information across borders, we take steps to ensure that it receives an adequate level of protection in the destination country. These steps may include relying on recognised transfer mechanisms, entering into standard contractual clauses, or implementing safeguards that are appropriate for the nature of the information.

By using our website and services, you understand that your information may be transferred internationally. We will always process your information in accordance with this policy regardless of where the processing takes place.

If you would like more detail about the specific safeguards we use for international transfers, please contact us and we will provide further information where it is available and where disclosure is permitted.

Your Privacy Rights

Depending on your location and the laws that apply to you, you may have certain rights regarding your personal information. These rights may include the following.

• The right to access a copy of the personal information we hold about you.
• The right to correct information that is inaccurate or incomplete.
• The right to request deletion of your personal information.
• The right to object to certain processing or to request a restriction of processing.
• The right to data portability, where applicable.
• The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request, and we may ask for additional information to help us locate the relevant records.

If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority in your jurisdiction. We would appreciate the opportunity to resolve your concern directly before you take that step.

Privacy for Children

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from individuals under the age of sixteen, and we do not offer services designed for children.

If you are a parent or guardian and you believe that a child in your care has provided personal information to us, please contact us immediately. We will take steps to delete that information from our records as quickly as possible.

If we become aware that we have collected personal information from a child without appropriate parental consent, we will delete the information promptly and in accordance with applicable law. We encourage parents and guardians to supervise the online activity of the children in their care.

Data Breach Notification

In the event of a data breach that affects your personal information, we will take immediate steps to contain the breach, assess its scope, and prevent further unauthorised access. We maintain an internal response plan so that security incidents are handled quickly and consistently.

Where a breach poses a risk to your rights and freedoms, we will notify you and any relevant supervisory authority in accordance with the timelines required by applicable law. Our notification will describe the nature of the breach, the information affected, the steps we have taken, and the actions you can take to protect yourself.

We keep records of any security incidents, including the measures taken in response, so that we can learn from each event and strengthen our safeguards over time.

Marketing Communications

From time to time we may send you information about our services, industry updates, or offers that we believe may be relevant to you. We will only send marketing communications where we are permitted to do so by law, and we will always include a clear way for you to opt out.

You can stop receiving marketing messages at any time by using the unsubscribe link in any email we send, or by contacting us directly. Once you opt out, we will stop sending marketing communications, although we may still contact you about ongoing orders, deliveries, or other service-related matters.

We do not sell your contact information to third parties for their marketing purposes, and we do not share your details with external marketing lists. Any marketing we send comes directly from us and reflects our own services and news.

Links to Other Websites

Our website may contain links to websites operated by third parties, such as suppliers, industry bodies, or service providers. These links are provided for your convenience and do not mean that we endorse the linked website or its content.

We are not responsible for the privacy practices of any third party website. When you leave our website and visit another site, we encourage you to read the privacy policy of that site before sharing any personal information. This policy applies only to information collected through our own website and services.

If you follow a link from our website to a third party website and have concerns about how that site handles your information, please address your concern to the operator of that site directly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will revise the effective date at the top of this page so that you always know which version applies.

Material changes will be highlighted on this page or communicated to you through a notice on our website. We encourage you to review this policy periodically so that you remain informed about how we protect your information.

Your continued use of our website after any change to this policy takes effect will be treated as acceptance of the updated policy. If a change requires a new legal basis or a new consent from you, we will seek that consent before applying the change to your information.

Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the way we handle your personal information, please contact us using the details below. We are happy to help and will respond as quickly as we can.

We aim to acknowledge every privacy request within a reasonable timeframe and to resolve it as fully as possible. Thank you for trusting MILEE (HK) LIMITED with your information.